Whether you rent a VinFast Evo Lite or Feliz II for a few days or a full month, Flamingo provides a battery with your scooter and helps you set up access to compatible battery-swapping stations.
This policy applies to Flamingo’s VinFast Evo Lite and Feliz II rentals.
Daily & Monthly Rentals
Rental prices are listed on our City Rental page. Battery rental is included in the scooter rental price.
| Rental Option | Battery Included | Complimentary Battery Swaps |
| Daily rental: 1–29 days | One battery, fully charged at pick-up | One swap per rental day, up to 20 swaps |
| Monthly rental: 30 days | One battery, fully charged at pick-up | 20 swaps per 30-day rental period |
For example, a seven-day rental includes seven battery swaps. A 30-day rental includes 20 swaps.
Your included swaps form a total allowance for your rental period. You can use more than one swap on a particular day, provided you stay within that allowance. Each swap covers one battery.
Unused swaps are non-refundable and cannot be transferred to another rental or carried forward to the next 30-day period.
Additional Battery Swaps
After your included allowance is used, additional swaps cost VND 9,000 per battery swap.
Your booking confirmation will state your included allowance and how additional charges are paid. Any outstanding swap charges must be settled when you return the scooter.
The allowance is provided by Flamingo for your booking. It does not depend on how many complimentary swaps a previous renter used.
How to Swap Your Battery
Before your first ride:
1. Download the VinFast E-Scooter app and create an account.
2. Contact Flamingo with the account details needed to activate access. Do not share your password or verification codes.
3. Our team will enable battery-swapping access and explain how to find a compatible station.
4. At the station, follow the app and station instructions to exchange your depleted battery for a charged one.
Use designated battery-swapping stations; a regular charging point may not offer battery exchange. Service depends on station operation and the availability of charged batteries.
Check nearby stations and your remaining charge before setting off.
Rental Periods & Extensions
Daily rentals: Your pick-up and return times, rental price and included swap allowance are stated in your booking confirmation. Please check the pricing notes in the City Rental table, as rates vary with rental duration.
Monthly rentals: A monthly package covers 30 consecutive days from the agreed pick-up time. Each additional full 30-day package includes a new allowance of 20 swaps.
Contact Flamingo before your return time if you wish to extend. Extensions depend on availability, and we will confirm the additional rental charge and swap allowance before you continue.
City Use & Battery Care
These scooters are rented for use within the city area agreed with Flamingo. Off-road riding and travel outside that area require prior agreement.
Battery-swapping allowances do not change the riding area or mileage conditions in your rental agreement.
Please use only approved batteries, chargers and swapping facilities. Do not modify, open or attempt to repair a battery. If the battery is damaged, unusually hot or not working normally, stop using it and contact Flamingo.
Loss or damage to the scooter, battery or supplied equipment is handled under your rental agreement. Battery rental and complimentary swaps do not themselves provide damage cover.
Returning Your Scooter
You do not need to return the battery fully charged. Please keep enough charge to reach the agreed return location and return the scooter with the supplied number of batteries and all rental equipment.
Flamingo will check the scooter, review any additional swap charges and remove your app access when the rental is complete.
If your battery is running low and you cannot reach a swapping station, contact Flamingo before it runs out. Any collection or transport arrangements and applicable charges will be confirmed with you.
Ready to Ride?
View our City Rental prices to choose your scooter and rental period. Before pick-up, our team will confirm your battery-swap allowance and help you get the app ready for your ride.
